Terms & Conditions

Rehomed & Reloved

Last updated: April 2026

These Terms & Conditions set out how Rehomed & Reloved (“we”, “us”, “our”) provides its wardrobe clearance and buyout service. By submitting your details or accepting an offer or proceeding with a collection, you agree to these terms.

1. Our Service

Rehomed & Reloved purchases clothing, shoes and accessories directly from private individuals.

We provide:

An initial indicative valuation based on information and photos submitted
A final offer following in-person inspection
A full buyout, with immediate payment and removal of items

This is a direct sale to us. We do not operate on a consignment or resale on your behalf basis unless previously agreed and subject to specific and separate terms.

2. Valuations & Offers

Initial valuations are indicative only and based on the information provided by you.

A final offer is made after in-person inspection of the items.

We reserve the right to revise any indicative offer following inspection.

All final offers are valid for 7 days unless otherwise stated.

Once you have accepted a final offer, you are bound to complete the sale.

We are under no obligation to proceed with a purchase.

3. Acceptance & Transfer of Ownership

You warrant that you are legally permitted to sell the goods which you propose to sell. Evidence of ownership or the right to sell the items may be requested at any time.

Ownership of items transfers to us at the point of collection and payment.

Once payment has been made, the sale is final and irreversible.

4. Payment

Payment is made by bank transfer only.

You are responsible for providing accurate bank details.

Payment is made on the day of collection, following agreement of the final offer.

5. Collection

We arrange and carry out all collections. Collections may be performed by employees or agents of Rehomed and Reloved or couriers acting on our behalf.

We will pack and remove items as part of the service.

We cover all standard transport and handling costs.

You agree to:

Provide safe and reasonable access to the property
Ensure items are available and ready for collection as agreed

6. Abort Fees & Failed Collections

A £100 abort fee will apply where:

Collection cannot proceed due to lack of access
The customer cancels after agreeing a collection
The customer withdraws after agreeing a sale
The items materially differ from what was originally presented

This fee reflects time, travel and operational costs already incurred.

7. Right to Refuse

We reserve the right to refuse to proceed with a collection or purchase on site, at our discretion, for example where it would be unsafe to do so.

8. Authenticity

By proceeding with our service, you confirm that:

All items are genuine and not counterfeit
You have the legal right to sell the items

We reserve the right to decline any items where authenticity or the right to sell them is in doubt.

9. Liability

We take reasonable care during collection and transport.

However:

Our liability for any loss or damage is limited to the agreed purchase price of the items
We are not responsible for items not included in the agreed sale
We are not liable for indirect or consequential losses

10. Use of Images & Information

By submitting photos and information to us, you grant us the right to:

Use this content for valuation and internal analysis
Use images (anonymised where appropriate) for marketing, website, and promotional purposes

We will not use personal information in marketing without consent. See our Privacy Policy.

11. Geographic Scope

Our service is currently available within Great Britain only.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on our website.