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Privacy Policy

Last updated: April 2026

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Rehomed & Reloved (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

 

This policy explains how we collect, use and store your personal data when you use our website or engage with our wardrobe buying service.

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1. Who We Are

Rehomed & Reloved is a UK-based clothing buying service.

Data Controller: ReHomed & ReLoved (company number 16712588)
Email: wecare@rehomedandreloved.com

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2. The Data We Collect

We may collect and process the following personal data:

 

Information you provide via our form:

  • Name

  • Email address

  • Phone number (if provided)

  • Location (e.g. postcode or area)

  • Details about your clothing (brands, quantities, descriptions)

  • Uploaded images of items

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Additional information during the process:

  • Communication records (emails, messages)

  • Collection address (if proceeding with a sale)

  • Bank details (solely to process payments and not stored)

 

3. How We Use Your Data

We use your data to:

  • Assess whether your items are suitable for our service

  • Provide an indicative valuation

  • Arrange in-person assessments or collections

  • Communicate with you about your enquiry

  • Complete transactions where you sell items to us

  • Maintain internal records for business and legal purposes

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We do not use your data for unrelated marketing or sell it to third parties.

 

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Legitimate interests – to assess submissions and operate our service

  • Contract – where you agree to sell items to us

  • Legal obligation – for record-keeping and tax purposes

 

5. How Your Data Is Stored

Your data is securely stored using trusted third-party platforms, including:

  • Tally (form submissions)

  • Airtable (internal processing and records)

  • Xero (for accounting purposes)

  • Email providers (communication)

 

We take reasonable steps to ensure your data is protected and only accessible where necessary.

 

6. How Long We Keep Your Data

We retain your data only as long as necessary:

  • Enquiries that do not proceed: typically up to 6 months

  • Completed transactions: up to 6 years (for legal and tax purposes)

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Images may be retained where relevant to business records.

 

7. Sharing Your Data

We do not sell or rent your data.

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We may share data only where necessary with:

  • Service providers (e.g. form, database, hosting platforms)

  • Logistics providers (for collections, where applicable)

  • Legal or regulatory authorities if required

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8. International Data Transfers

Some of our service providers may store data outside the UK.

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Where this occurs, we ensure appropriate safeguards are in place (such as UK-approved standard contractual clauses).

 

9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Request data portability

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To exercise your rights, contact us at: wecare@rhomedandreloved.com

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10. Cookies

Our website may use cookies for basic functionality and analytics.

You can control cookies through your browser settings.

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11. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

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12. Contact

If you have any questions about this policy or your data, please contact:

Email: wecare@rehomedandreloved.com

 

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

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